Frequently asked questions.

Email us or reply back to your tracking email letting us know you’d like to reschedule within 24 hours of receiving shipping notification so we can help assess the situation ASAP!

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We keep our bananas frozen during transit using a combination of dry ice and special insulated packaging.

We sincerely apologize for the delay. While carrier delays are rare and out of our control, we will do whatever we can to make the situation right.

They are perfectly good to eat if dry ice is still present OR if the box is still cool upon arrival.

If this is the case, be sure to place the bananas in the freezer for 2 hours or more so they can come to optimal temperature for best taste.

If your bananas arrived warm and without dry ice, we kindly ask you to DISCARD the box and to please email us briefly explaining the situation.

**Please note: Savannah's Bananas are prepared in a facility that processes nuts and may contain traces of such in all flavors.

Classic Variety Frozen Banana Box

Ingredients:

Plain Jane frozen banana: Bananas, Semi-sweet chocolate (sugar, chocolate, cocoa butter, milk fat, soy lecithin, vanillin, artificial flavor, milk), organic virgin coconut oil

Confetti frozen banana: Bananas, Semi-sweet chocolate (sugar, chocolate, cocoa butter, milk fat, soy lecithin, vanillin, artificial flavor, milk), sprinkles (sugar, corn starch, hydrogenated palm oil, dextrin, shellac, carnauba wax, soy lecithin, cochineal extract, artificial colors), organic virgin coconut oil

Aloha frozen banana: Bananas, Semi-sweet chocolate (sugar, chocolate, cocoa butter, milk fat, soy lecithin, vanillin, artificial flavor, milk), sweetened coconut (coconut, sugar, water, propylene glycol (sustains freshness), salt, sodium metabisulfite (to retain whiteness)), macadamia nuts (macadamia nuts, sea salt), organic virgin coconut oil

Sweet&Salty frozen banana: Bananas, Semi-sweet chocolate (sugar, chocolate, cocoa butter, milk fat, soy lecithin, vanillin, artificial flavor, milk), pretzels (enriched flour, salt, corn oil, corn syrup, ammonium, bicarbonate, malt extract, yeast), Torani caramel sauce (corn syrup, sugar, high fructose corn syrup, heavy cream, water, butter, nonfat milk, natural flavor, salt, soy lecithin, mono and diglycerides and sodium bicarbonate), organic virgin coconut oil

Autumn Frozen Banana Box

PUMPKIN SPICE SAVANNAH’S BANANA INGREDIENTS: BANANA, WHITE CHOCOLATE (SUGAR, PALM KERNEL OIL, HYDROGENATED PALM OIL, MILK, NONFAT MILK, SOY LECITHIN, NATURAL FLAVOR), OREO (SUGAR, UNBLEACHED ENRICHED FLOUR (WHEAT FLOUR, NIACIN, REDUCED IRON, THIAMINE MONONITRATE VITAMIN B1), RIBOFLAVIN (VITAMIN B2), FOLIC ACID), PALM OIL, SOYBEAN AND/OR CANOLA OIL, HIGH FRUCTOSE CORN SYRUP, SALT, BAKING SODA, SOY LECITHIN, PAPRIKA OLEORESIN (FOR COLOR), NATURAL AND ARTIFICIAL FLAVOR (INCLUDES CINNAMON), RED 40 LAKE, YELLOW 5 LAKE, BLUE 2 LAKE.), PUMPKIN SAUCE (SUGAR, WATER, SWEETENED CONDENSED SKIM MILK, CORN SYRUP , NONFAT MILK, NATURAL FLAVORS, CARAMEL COLOR, NUTMEG, SALT, POTASSIUM SORBATE (TO PRESERVE FRESHNESS), CLOVE, SOY LECITHIN, XANTHAN GUM, GELLAN GUM), COCONUT OIL, CINNAMON, NUTMEG, ALLSPICE, GINGER, CLOVES

BUTTER TOFFEE CRUNCH SAVANNAH’S BANANA INGREDIENTS: BANANA, WHITE CHOCOLATE (SUGAR, PALM KERNEL OIL, HYDROGENATED PALM OIL, MILK, NONFAT MILK, SOY LECITHIN, NATURAL FLAVOR), PEANUT BUTTER (ROASTED PEANUTS, SUGAR, HYDROGENATED VEGETABLE OIL (COTTONSEED, SOYBEAN AND RAPESEED OIL), SALT), COOKIE (UNBLEACHED FLOUR (WHEAT FLOUR, NIACIN, REDUCED IRON, THIAMINE MONONITRATE, RIBOFLAVIN, FOLIC ACID, MALTED BARLEY FLOUR), BROWN CANE SUGAR, BUTTER, TOFFEE (SUGAR, BUTTER, RICE SYRUP, SOY LECITHIN, SALT), EGGS, NATURAL VANILLA FLAVOR, SEA SALT, AND BAKING SODA), BUTTERSCOTCH (CORN SYRUP, HIGH FRUCTOSE CORN SYRUP, NONFAT MILK, CONTAINS 2% OR LESS OF: MODIFIED CORN STARCH, SALT, NATURAL FLAVOR (FROM MILK), SODIUM ALGINATE, SODIUM CITRATE, SODIUM PHOSPHATE, YELLOW 5, YELLOW 6.), COCONUT OIL

CANDY CORN SPRINKLES SAVANNAH’S BANANA INGREDIENTS: BANANA, SEMI-SWEET CHOCOLATE (SUGAR, CHOCOLATE, COCOA BUTTER, MILK FAT, SOY LECITHIN, VANILLIN, ARTIFICIAL FLAVOR, MILK), SPRINKLES (SUGAR, HYDROGENATED PALM KERNEL OIL, CORN STARCH, VEGETABLE OIL (PAL, PALM KERNEL), SUNFLOWER LECITHIN, SOY LECITHIN, DEXTRIN, MALTODEXTRIN, YELLOW 6 LAKE, YELLOW 5, CONFECTIONER’S GLAZE, NATURAL AND ARTIFICIAL FLAVOR, CARNAUBA WAX, VANILLIN, CELLULOSE GUM), COCONUT OIL

PECAN PRALINE SAVANNAH’S BANANA INGREDIENTS: BANANA, SEMI-SWEET CHOCOLATE CHIPS(SUGAR, CHOCOLATE LIQUOR, MILKFAT, COCOA BUTTER, SOY LECITHIN, AND NATURAL FLAVORINGS), PECAN PRALINE(PECANS, SUGAR, BROWN SUGAR, BUTTER, CORN SYRUP, SEA SALT, NATURAL FLAVOR), COCONUT OIL

If you included their email address when filling out the order spreadsheet, yes.

Once shipped, they will first be notified the gift is on its way and that it is from your company. They will be notified once more when it arrives.

No problem. Email us at contact@savannahsbananas.com with the recipient information.

Please note: Depending on how soon you let us know, the additional boxes may ship after the initial. Boxes typically go out on Monday and Thursday afternoons.

We will send you an email with the tracking information for each box once they are all shipped.

Unfortunately, carrier delays can happen and are out of our control. In the event of a carrier delay, we will reach out to inform your customer and send them a fresh box at no extra cost to you.

Because of the perishable nature and the prep time required for our product, orders must be cancelled within 24 hours of placing.

Email us at contact@savannahsbananas.com with your business name and let us know you want to cancel your order.

Annual subscribers: You will be automatically billed each year following initial billing on sign-up date.

Example: You signed up on 1/1/2024; You will be billed again on 1/1/2025, and then again each following year until cancellation.

Quarterly subscribers: You will be automatically billed each quarter (3 months) following initial billing on sign-up date.

Example: You signed up on 1/1/2024; You will be billed again on 4/1/2024, and then again each following quarter until cancellation.

Cancellation Policy. Subscriptions may generally be cancelled any time, subject to these TOS and the specific Subscription terms. In order to cancel your Subscription, you must do one of the following: (a) email us here, indicate that you wish to cancel your Subscription, and we will cancel per your request; (b) Log into your account by clicking “Log in” on the header of savannahsbananas.com. Go to Account, click on Subscriptions, click on the subscription you would like to cancel, and then select “Cancel Subscription” and again when it asks you to confirm.

You must complete cancellation to avoid further charges. There are no cancellation fees. Canceling your Subscription does not provide you a refund for Subscription payments already processed, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

If for any reason you are dissatisfied with a box of bananas we are happy to reimburse you for that billing cycle as long as you let us know within (1) week of delivery.

Email us here.